Bond account closure

I am currently drained and disappointed by Standard bank. My late husband and I had a bond as well as bond protection plan with Standard bank. After he passed on late last year I notified the bank & carried on paying the bond before they could settle it. The insurance did settle it and I was advised that there is a positive balance as I also continued paying even though it was settled as the bank insurance did not notify me that the account was settled.

On 6 February 2025 I asked the bank to close the bond account and transfer the funds to my bank account, communication went dead I then followed up on the matter in May 2025 and I was told that there was a delay apparently my request was never sent to the correct department. I've been the one running after the bank since then and the matter has not been finalised, you would think that the process would be easy as they should understand the stress you are experiencing due to loss of a loved one but they never fail to add more stress. The Matter id is ***8