FR
Felicia R
1 reviews | Active since Apr 2022
06 Jan 2024, 11:00
BOND
I am rather disappointed with the service delivery received from such a well renowned Bank. I am a new home owner and I am struggling to keep up with my monthly installments due to the rapid increase in the repo rate. Last year August I contacted the legal department via email asking for assistance of which they suggested a respread, all documentation was sent through and a confirmation of receipt was sent. As per the email it stated we will receive feedback within 14: 20 business days. Almost 3 months has passed and the feedback that we got was that the account is no longer at the legal department it’s gone back to Standard Bank. Bear in mind we have already been patient and respected the turn around time but not with such feedback. Due to not receiving any assistance from the bank over email I went into the chatsworth branch contacted the department after being on hold for almost two hours the call gets disconnected. Until date I have not received any assistance with my bond.
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Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
06 Jan 2024, 11:06Dear Felicia
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
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We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Jan 2024, 11:06
Official
Dear Felicia
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query.
We will be taking a closer a look and will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
FR
Felicia R's updateReviewer Update
10 Jan 2024, 00:08Good day
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
FR
Felicia R's update10 Jan 2024, 00:08
Reviewer Update
Good day
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
FR
Felicia R's updateReviewer Update
10 Jan 2024, 00:13Good day
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
FR
Felicia R's update10 Jan 2024, 00:13
Reviewer Update
Good day
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
Kindly note till date I have not received a call regarding my complaint. I have already waited over 3 months for a response. I am utterly disappointed with the service delivery.
Standard Bank's replyOfficial
10 Jan 2024, 07:39Good day Felicia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jan 2024, 07:39
Official
Good day Felicia
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
FR
Felicia R's updateReviewer Update
24 Feb 2024, 09:16You are saddened that I received such service however I did not get the help that I needed, firstly my bond was in arrears std bank suggested a respread of which I waited 3 months for with still no response, once they got back to us they demanded an amount of 5780 for the next 6 months to come up to date, now bare in mind I am having difficulties paying my current bond due to the increase in the repo rate, my husband no longer works and to my surprise apparently this does not matter. I’m saddened that is how much you actually show care to customers that have financial difficulties.
FR
Felicia R's update24 Feb 2024, 09:16
Reviewer Update
You are saddened that I received such service however I did not get the help that I needed, firstly my bond was in arrears std bank suggested a respread of which I waited 3 months for with still no response, once they got back to us they demanded an amount of 5780 for the next 6 months to come up to date, now bare in mind I am having difficulties paying my current bond due to the increase in the repo rate, my husband no longer works and to my surprise apparently this does not matter. I’m saddened that is how much you actually show care to customers that have financial difficulties.
Standard Bank's replyOfficial
25 Feb 2024, 08:06Hi Felicia
Our team has let us know that this matter has not been resolved to your satisfaction. We would like to work together with you to find a solution. Please let us know when you’re available for us to get in touch.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply25 Feb 2024, 08:06
Official
Hi Felicia
Our team has let us know that this matter has not been resolved to your satisfaction. We would like to work together with you to find a solution. Please let us know when you’re available for us to get in touch.
Kindest regards,
Standard Bank Social Media Team
FR
Felicia R's updateReviewer Update
25 Feb 2024, 14:26Good day, I trust this mail finds you well. You can make contact with the number listed below. Unfortunately my not available during the day due to working trading times. But my husband is available at anytime to take the call.
FR
Felicia R's update25 Feb 2024, 14:26
Reviewer Update
Good day, I trust this mail finds you well. You can make contact with the number listed below. Unfortunately my not available during the day due to working trading times. But my husband is available at anytime to take the call.
FR
Felicia R's updateReviewer Update
01 Mar 2024, 21:12Hi it’s been 6 days since my last email, I am till date still waiting for a call which I have not received.
FR
Felicia R's update01 Mar 2024, 21:12
Reviewer Update
Hi it’s been 6 days since my last email, I am till date still waiting for a call which I have not received.
Standard Bank's replyOfficial
02 Mar 2024, 17:01Hi Felicia
We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Mar 2024, 17:01
Official
Hi Felicia
We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
FR
Felicia R's updateReviewer Update
04 Mar 2024, 20:04In all honesty it is clear that Standard Bank does not take client service seriously. It has been 9 days and all I get is that we will do a follow up and someone is going to call me, is it going to take another 3 months for feedback? Do clients actually matter? Are our concerns been heard? Il say agin for a well renowned bank the service is pathetic. I’m done listening to apologies because it’s not getting my issue resolved.
FR
Felicia R's update04 Mar 2024, 20:04
Reviewer Update
In all honesty it is clear that Standard Bank does not take client service seriously. It has been 9 days and all I get is that we will do a follow up and someone is going to call me, is it going to take another 3 months for feedback? Do clients actually matter? Are our concerns been heard? Il say agin for a well renowned bank the service is pathetic. I’m done listening to apologies because it’s not getting my issue resolved.
Standard Bank's replyOfficial
05 Mar 2024, 08:21Hi Felicia
We do apologise for the delay getting back to you. We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We do apologise for the delay getting back to you. We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Mar 2024, 08:21
Official
Hi Felicia
We do apologise for the delay getting back to you. We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We do apologise for the delay getting back to you. We will follow up and get back to you.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***