BE
Barrie E

1 reviews | Active since Jan 2019

22 Jan 2019, 07:28

Bombarded with messages not intended for me

Somewhere someone is sitting with an overdrawn cheque account and may not know it.

Meanwhile, I - who have no account or dealing with Standard Bank whatsoever - am inundated with automated voice messages to ( ********** ) telling me about my overdrawn cheque account that must be addressed immediately.

I thought it would be a good idea to call the call centre number given in the message, but after a frustrating few minutes of being transferred from one number to the next, and a promise that this number will be removed, I STILL GET THE MESSAGES.

Next step then, I thought. Let's go on to their web site, use the "Contact Us" facility and report the problem. QED. Maybe it would have been, if they just had the decency to even acknowledge my complaint.

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Replies (1)
Standard Bank
Standard Bank's reply22 Jan 2019, 10:03
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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