Bogus "service"

I opened this month a chèque account at Standard Bank Greenacres, PE. Upon enquiring about the sim card, the consultant told me none were available in the whole of PE for a while now. That "I must check with any branch if they received sim cards". That is it. All while still receiving smses telling me to collect the sim card!!! There is obviously no communication between the different barnches/departments!! Today, I called the customer services, who gave me the mobile division number. The lady that answered me said it was the branch that must order Sims, they can do nothing!!! That the consultant at the bank should have made a note to notify me when they receive Sims, but that was never suggested to me. It seems this is a bogus service offered by the bank..... In the meantime, I had to buy a sim for my son because I was not going to wait indefinitely or stand in long queues to ask about a sim card.....

This matter is a big joke from a reputable bank and COVID has become the excuse for a lot of incompetence.... .

Jehanne Jansen ***