bogus "cheque card fee" charged
On 5th March 2018 queried a charge on my statement with description "##". Queried the charge and was told it is the monthly charge for a cheque card.
I have never had a Standard Bank cheque card.
I have follows up 3 additional times (6/3, 9/3, 24/3) requesting clarification and reversal of the charge - no response.
Please address urgently
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 March 2018.
We appreciate your support and loyalty.
Kind regards
Bernadine Naidoo
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 27 March 2018.
We appreciate your support and loyalty.
Kind regards
Bernadine Naidoo
Complaint Resolution Centre
***
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