1 reviews | Active since Nov 2011
Bluebean Predicament
<p>About a year ago, I requested of Bluebean to change my payment date to the 28th or 29th of the month, as they had it as the 26th, which is the day I get paid. The funds then need a further 2 days to reflect in my BB acount (from Standard Bank!!). The last three months or so, I have been receiving payment reminders which indicate that my due date is now the 21st - so now I am always in arrears and this is chipping away slowly at my credit record. I have phoned the call centre - the lady didn't have a clue. She said that as I didn't have a debit order, I had no payment date. BUT, she would find out and phone me back. Still waiting. I sent a message on the Standard Bank banking app. Still waiting for a response. Today I get a call from a lawyers office as I havent paid. I nearly hit the roof. All because BB / Standard Bank are so ****** useless that they cannot get a payment date right. On an account that is paid every single month. I would just give up, but I know its my credit record that is getting worse every month this continues. Can SOMEONE please get this date sorted???</p>
Good day Althea
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
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Complaint Resolution Centre
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Good day Althea
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Althea
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Althea
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
