Blue Pain in The Butt

I would rather not have to interact with this bank but they always do something that forces me and they then offer the worst service one can get.

I paid for a traffic fine using the bank's new internet banking (IBR) on the 20th of August, the transaction was successful, the fine fell off my profile.

Earlier this week I was checking for new fines when I noticed I had just one fine, the fine I had already paid.

I politely called the bank, this pool of inefficiency hoping this time things would get done properly and service request ********** 842 was opened. SR ********** 842 is no closed, the feedback from the bank's not-so talented self-service staff member is that the bank has no control over what their vendors do with their transactions.

Such an idiotic response I must say. What the bank does with it's vendors is not my problem as a customer.

I have requested a new SR ********** 572. If the bank would just send me my money back that will be great. I will use FNB to settle my fines.

Maybe Standard Bank employees like the good sir that "investigated" my problem are waiting for the next round of retrenchments before having good reasons to pull up their socks.