Blue Mobi

I have downloaded and registered the Blue Mobi app on my Phone. Then I got the message through the app that I need to apply for a merchant account. I phoned the number given to me, a call centre agent took my details and said they will get back to me. This was almost a month ago. Since then I have phoned another 2 times giving my details over again. It seems Standard Bank is *********** to help me? They advertise the app, and the blue mobi device, why is it so hard for them to supply me with the blue mobi device? Or even for anyone from their side to contact me?