LW
Les W
1 reviews | Active since Jan 2022
11 Jan 2022, 21:45
Blue Credit card application service disgraceful
I app**** for a Blue credit card online.My application was approved,eventually after numerous emails and sms received. My debit check mandate was submitted to my bank and approved.This application was done on the 17th December 2021.Today is the 11th January 2021.No card was received,no calls and just no feedback none what so ever to go and collect my card.I emailed to their information email address, as well as completed an online query form on their website twice,and up until today no response.What an absolute disgrace and appalling service. I will never ever recommend any consumer to use their service.Its a disgrace and so dissappointing.
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Replies (3)
Standard Bank's replyOfficial
12 Jan 2022, 13:39Hello Les
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Standard Bank's reply12 Jan 2022, 13:39
Official
Hello Les
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
LW
Les W's updateReviewer Update
12 Jan 2022, 14:16Should you need to contact me my nr is *** and email ***. I hope this will be resolved
LW
Les W's update12 Jan 2022, 14:16
Reviewer Update
Should you need to contact me my nr is *** and email ***. I hope this will be resolved
LW
Les W's updateReviewer Update
13 Jan 2022, 12:39If my matter was treated in urgency as stated in your standard template that you used, why is it that I have not received any feedback regarding this issue. Today is the 13th January 2022. In 4 days time it will be exactly 1 month that I still have not received my card. I will by today lodge an official complaint to the Banking Ombudsman advising them of your pathetic service
LW
Les W's update13 Jan 2022, 12:39
Reviewer Update
If my matter was treated in urgency as stated in your standard template that you used, why is it that I have not received any feedback regarding this issue. Today is the 13th January 2022. In 4 days time it will be exactly 1 month that I still have not received my card. I will by today lodge an official complaint to the Banking Ombudsman advising them of your pathetic service