1 reviews | Active since Nov 2016

08 Nov 2016, 13:30

Blue Bean - Don't waste your time!

<p>Standard Bank makes it sound so easy as to quickly apply on line ofr a Blue Bean card within minutes you get approved... in fact you ar enot approved, but pre-approved for an amount and then thats all you ever get - no one contacts you again, when you call you get different stories each time, "you dont have an account with us" "you can only apply from a branch" etc... you email and just get the norm response "I will gladly assist you" then nothing ever comes of that. Ive app**** online 3 times is 2 weeks, first application after phoning 5 times a day I finally get an email "your application was declined due to unsufficient documents" I re-apply and now 10 days later nothing... USELESS - DONT WASTE YOUR TIME!</p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Nov 2016, 15:26
Official

Good day Alienor Platt

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply09 Nov 2016, 08:19
Official

Good day Alienor Platt

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply09 Nov 2016, 15:43
Official

Dear Alienor Platt

Thank you once again for your posting.

I refer to our email correspondence and can confirm that the has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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