Blue bean Credit card request to close account on 13 May 2016- still not closed- no confirmation sent to me

<p>After my call was dropped 3 times [ called at about 08:00 on 13 may 2016 ]from the Blean Bean call Centre- I wrote to BLUE BEAN TO CLOSE MY ACCOUNT.</p> <p> </p> <p>On 13 May 2016 I received an email from Lindiwe Madida that she tried calling me to close my account- I provided the correct Tel number- she in all her wisdom added a 7 to the 10 digit number I gave her-</p> <p> </p> <p>On 17 May Zanap Khan sent an email requesting the account number- she has my ID and account number- and they know they send my monthly account via email- so why not close the account and tell me it is done.</p> <p> </p> <p>On 16 Sept 2016 I called in and Shaakir said it would be done and I gave my banking details into which my crdit balance had to be paid- my reference is Shaakir 08:08</p> <p> </p> <p>I called into the call centre to close the account.</p> <p>On 19 Sept I received an email from Charlotte Maimane with a reference ********** 2- asking my account details.</p> <p> </p> <p>On 20 Septmber I called again and received a reference ********** 256- I requested for the credit balance to be paid into my new banking account. I was told a request was placed for my credit balance to be paid into and I once again gave my banking details.</p> <p> </p> <p>4 days later and my credit balance is still not reflected into my account.</p> <p>WHAT is more disturbing is that I asked that the account me closed on 13 MAY and STANDARDBANK BLUE BEAN has not given me any feed back about the closing of this account.</p> <p> </p> <p> </p> <p> </p>