KN
Kevin N

1 reviews | Active since Apr 2015

01 Feb 2017, 09:21

Blue Bean Credit Card - Pathetic service

<p>I just recevied my Blue Bean Credit Card. I tried to retrieve my ATM pin from the self service option over the phone, just to hear that all the details they have on record, does not match the details (ID nr, cell no and nr at the back of the card) I had to give to verify myself. Yesterday, I went to Standard Bank to find out what the pin is. Yes, they helped me and I got the pin, just to be declined in a store when i tried to use the card. Went to a Standard Bank ATM to find out what is going on, inserted the card, put in the pin, just to get a slip that says there are no accounts linked to my card??????????? In my opinion, it is more than pathetic as you would not expect this from a bank. So now i have a card that i cant use. Maybe they should tell people these things before advertising what a great card Blue Bean is. </p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Feb 2017, 10:30
Official

Good day Kevin

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Feb 2017, 11:13
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Feb 2017, 11:14
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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