DS
Dewald S
1 reviews | Active since Oct 2016
23 Aug 2022, 10:47
Blue Bean Credit Card on my profile
Good day,
According to STD bank I have a credit card (Blue Bean) account with them and I owe R2280. I can't remember that I ever had an account with them and was not contacted by anyone from STD Bank in the last 5-6 years regarding any outstanding account.
Can someone please assist in getting this removed from my profile as surely this account should have prescribed if even legit!!
Thanks. Dewald.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
23 Aug 2022, 10:51Hi Dewald
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Aug 2022, 10:51
Official
Hi Dewald
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
DS
Dewald S's updateReviewer Update
29 Aug 2022, 07:30Good day,
Almost a week later and still no feedback from Standard Bank.
Almost a week later and still no feedback from Standard Bank.
DS
Dewald S's update29 Aug 2022, 07:30
Reviewer Update
Good day,
Almost a week later and still no feedback from Standard Bank.
Almost a week later and still no feedback from Standard Bank.
Standard Bank's replyOfficial
29 Aug 2022, 11:16Dear Dewald
We have requested for feedback from our team as per our last escalation.
Kindest regards,
We have requested for feedback from our team as per our last escalation.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply29 Aug 2022, 11:16
Official
Dear Dewald
We have requested for feedback from our team as per our last escalation.
Kindest regards,
We have requested for feedback from our team as per our last escalation.
Kindest regards,
Standard Bank Hello Peter Team
DS
Dewald S's updateReviewer Update
08 Sept 2022, 15:59Another week passed and I'm still waiting for feedback from Standard Bank
DS
Dewald S's update08 Sept 2022, 15:59
Reviewer Update
Another week passed and I'm still waiting for feedback from Standard Bank
Standard Bank's replyOfficial
08 Sept 2022, 16:24Hi Dewald
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Sept 2022, 16:24
Official
Hi Dewald
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
DS
Dewald S's updateReviewer Update
09 Sept 2022, 07:24Thanks for the feedback, but surely this account did prescribe a long time ago as STD Bank never contacted me. How do I get hold of your legal team to sort this out?
DS
Dewald S's update09 Sept 2022, 07:24
Reviewer Update
Thanks for the feedback, but surely this account did prescribe a long time ago as STD Bank never contacted me. How do I get hold of your legal team to sort this out?
Standard Bank's replyOfficial
09 Sept 2022, 07:35Good Morning Dewald
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply09 Sept 2022, 07:35
Official
Good Morning Dewald
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
09 Sept 2022, 07:37Good Morning Dewald
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply09 Sept 2022, 07:37
Official
Good Morning Dewald
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Thank you for writing back to us.
We have flagged this matter with our team.
We will contact you with further feedback.
Kindest regards
Standard Bank Hello Peter Team
DS
Dewald S's updateReviewer Update
04 Oct 2022, 12:13Good day,
I still did not receive any feedback, almost a month later again.
Waiting for Legal's team feedback
I still did not receive any feedback, almost a month later again.
Waiting for Legal's team feedback
DS
Dewald S's update04 Oct 2022, 12:13
Reviewer Update
Good day,
I still did not receive any feedback, almost a month later again.
Waiting for Legal's team feedback
I still did not receive any feedback, almost a month later again.
Waiting for Legal's team feedback
Standard Bank's replyOfficial
04 Oct 2022, 12:21Good day Dewald
We sincerely for the delay in resolving this matter.
We have requested our team to look into this matter and revert to you.
Sorry for the inconvenience caused.
Kindest regards
We sincerely for the delay in resolving this matter.
We have requested our team to look into this matter and revert to you.
Sorry for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team
Standard Bank's reply04 Oct 2022, 12:21
Official
Good day Dewald
We sincerely for the delay in resolving this matter.
We have requested our team to look into this matter and revert to you.
Sorry for the inconvenience caused.
Kindest regards
We sincerely for the delay in resolving this matter.
We have requested our team to look into this matter and revert to you.
Sorry for the inconvenience caused.
Kindest regards
Standard Bank Hello Peter Team