Blue bean Credit Card Division

I would like to express my utmost disappointment in the lack of service and incompetence in dealing with the credit card division and still no joy!!!

I spoke to someone then she done a whole lot of security questions then she transferred me to Perfect Khumalo who done another 100 security questions then he wanted to refer me to another department so I lost it with him. Blue Bean Credit card Was settled on the 23 May

The Limit was R9000 and I paid more so i was in credit by R375.85 so I got a statement from them and I immediately called them to tell them to close the account and then they confirmed its closed but today I see they sent me another statement showing my credit is R285.97 so that means the account is active because they are charging me with finance charges