1 reviews | Active since Jul 2013

16 Sept 2016, 13:32

Blue bean credit card

<p>I app**** for a blue bean credit card and it was approved. The card was promptly delivered to me via courier. I went to the bank to activate my card and thats where the nightmare has started. The consultant at blue bean has uploaded another persons fica/Id copy onto my profile. I submitted my details and it was uploaded onto my profile. But this didnt solved anything. My account has been suspended and flagged as a *****ulant new application! This is totally unexceptable as it was a mistake on the bank's side and not my doing. Why must I suffer now for their staff incompetance????</p>

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Replies (1)
Standard Bank
Standard Bank's reply16 Sept 2016, 15:57
Official

Good day Lizette

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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