CS
Charmaine S

1 reviews | Active since Oct 2011

19 Aug 2016, 06:33

Blue Bean Credit Card

<p>I have been paying for the past 2 years on my husband credit card and paying more than I should, this week I have decided to check why is the capital is not going down, when I investigated I found out that the interest they charges is horrific I contacted Standard Bank Blue Bean division the lady with the Zamoxolo.Mlaba informed me that she cannot help me but she will speak to her supervisor to contact my husband back regarding this issue to bring down the interest rate, yesterday I try calling her without any luck left several messages for her as well. Today I contact the bank once again trying to speak to this lady without any luck I spoke to Mpho she informed me that Standard bank does not negotiate interest rate but have other options she contact my husband and informed him that she can recommend debt review that is not what I asked I am asking that they need to reconsider the interest rate as it is ****ing me and the capital amount does not go down what so ever and I will be paying this amount for the rest of my life which I think is not correct.</p> <p>Please can a supervisor contact me with the correct information and assistance?</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply19 Aug 2016, 08:08
Official

Good day Charmaine

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply19 Aug 2016, 11:03
Official

Good day Charmaine

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********
Standard Bank
Standard Bank's reply22 Aug 2016, 13:11
Official

Dear Charmaine

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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