MC
Mymoena C

1 reviews | Active since Jul 2016

23 Jul 2016, 10:36

Blue Bean Credit Card

<p>Hi,</p> <p> </p> <p>I was ****** on Thursday of my mobile phone and subsequently need to apply for a new contract to get a new phone but due to Blue Bean not updating my Credit bureau account I am unable to obtain credit anywhere.</p> <p> </p> <p>My account was in arrears for 3 months because I was on Maternity Leave. I've been back at work since June 2016. The account has been paid June and July R 1000 each month which is almost 3 times the instalement amount yet no one at your **** call centre can give me a letter to say it has been paid or even get someone to update my bureau account!!!!</p> <p> </p> <p>This is completely ridiculous, you could call me every single day I was on maternity leave to pay my account and when I do pay and my account should now be out of arrears which your collections department confirmed I don't get helped. Very frustrating and unhelpful services from yourselves.</p> <p> </p> <p>Can someone please get me a **** letter that just says my account has been paid June & July 2016 and is no longer in arrears!!!!!!!!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply25 Jul 2016, 06:35
Official

Good day Mymoena Classen

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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MC
Mymoena C's update25 Jul 2016, 16:04
Reviewer Update

POSTED 9 HOURS AGO AND NO ONE HAS CONTACTED ME, BTW HOW DO YOU PLAN ON CONTACTING ME SEEING AS I AM WITHOUT A MOBILE PHONE????