Blue bean Credit Card

I had a Standard Bank Blue bean Credit Card which due to unforeseen circumstances I could not pay. My account then was handed over to the attorney for collections and Blue bean had put my name into the credit bureau, They had never updated the bureau with regards to my payments. In December last year I have settled this account but they have still not removed my name from the bureau. The call centre that I phone is terrible as you never get through and it is causing a huge problem for me, They are so quick to list you in the bureau but they cannot assist with getting your name out from there. They don't even send you a letter or anything to say the matter has been resolved. This is an urgent matter n needs to be resolved.