DW
Dianne Wagner-Brijlal
1 reviews | Active since Jan 2011
25 Nov 2021, 05:43
BLUE BEAN CC OVERPAYMENT
I HAVE BEEN PAYING THIS GOD FORSAKEN CREDIT CARD FOR MANY YEARS, STATEMENT SHOWS A CREDIT BALANCE WITH NO PAYMENT DUE , YET THEY DEBIT MY ACCOUNT MONTH AFTER MONTH.I DONT EVEN HAVE THIS CARD ANYMORE, HAVENT HAD IT FOR YEARS TOO. SENT CARD QUERIES AN EMAIL TO REQUEST MY MONEY BACK , AS IT QUITE A BIG SUM OF MONEY I HAVE UNNECCESARILY PAID, ONLY RESPONSE I RECEIVED WAS A NO REPLY CONFIRIMG RECEIPT OF THE MAIL AND AFTER HAVING TO ASK, WAS TOLD THE MATTER IS WITH LEGAL???? FOR WHAT I DONT KNOW. THIS WAS ALSO DAYYYS AGO. ITS A PLAIN AND SIMPLE THING...I OVERPAID THIS ACCOUNT AND I WANT MY MONEY BACK. STANDARD BANK REALLY GOES OUT OF THEIR WAY TO **** OFF THEIR CLIENTS.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
25 Nov 2021, 08:28Dear Zelda W
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Nov 2021, 08:28
Official
Dear Zelda W
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
26 Nov 2021, 13:53Dear Zelda W
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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Standard Bank's reply26 Nov 2021, 13:53
Official
Dear Zelda W
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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DW
Dianne Wagner-Brijlal's updateReviewer Update
30 Nov 2021, 12:14I answered your ridiculous security questions that relate to the very same card I told you I haven't had for years, If you don't mind, I would like this resolved asap please. I have overpaid a lot of money which I would like back please.
DW
Dianne Wagner-Brijlal's update30 Nov 2021, 12:14
Reviewer Update
I answered your ridiculous security questions that relate to the very same card I told you I haven't had for years, If you don't mind, I would like this resolved asap please. I have overpaid a lot of money which I would like back please.
Standard Bank's replyOfficial
09 Dec 2021, 15:16Dear Zelda W
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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Standard Bank's reply09 Dec 2021, 15:16
Official
Dear Zelda W
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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