VG
Vaughn G

1 reviews | Active since Jun 2011

06 Sept 2016, 20:15

Blue Bean card paid in 2014, now loading Adverses and demanding Payment???

<p>I previously had a Blue Bean credit card, I was paying such a high interest rate that I closed and paid up the card in October 2014. All was going well until 2 months ago where Standard Bank put an Adverse on my credit Bureau, Not only that, they are saying I owe R5390 and this is my instalment due????I have both paid up and closure letters yet this is happening 2 years later. I've escalated this to nearly every department yet no one knows how to assist? Just shows that no one is taking client service seriously and client credit profiles means nothing to the ban****! I want this rectified Standard Ban****</p>

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Replies (2)
Standard Bank
Standard Bank's reply07 Sept 2016, 10:31
Official

Good day Vaughn

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply09 Sept 2016, 11:00
Official

Dear Mr Goodyear

Kindly refer to the e-mail correspondence which confirms that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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