1 reviews | Active since Mar 2015
Blue Bean
Couple of months ago I was offered a Bluebean credit card and gladly accepted it.<br> When it was time for the card to be delivered I got a call from the call center explaining that the printing on the card was incorrect my full names does not appear on the card. I then asked the agent to cancel the card I dont want it anymore. They assured me it was cancelled. I did not receive the card at all.<br> After some time I received sms's stating my account is in arrears I need to pay up.<br> I called the call center and said this card was cancelled. They told me I must go into the bank and cancel at the branch.Came at the branch having to pay R300 for a card I cancelled and not even received before I can close the account. And above all the cashier gave me a number I should call to cancel the card I cannot cancel it at the branch.The next day I called the number now they telling me they need to do a security check before they can cancel the card. The security questions was: What is the limit of the card, and what is the expiry date printed on the card.How should I answer the questions without me having received the card.<br> Now the agent telling me I should go into the branch to cancel the card. Unacce
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Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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