1 reviews | Active since Aug 2016

13 Aug 2016, 13:13

Blue Bean

<p>Three weeks ago I app**** for a bluebean credit card, I received a mail stating that it has been approved, they told me what my limmit will be, and asked me to forward the documents to them, I did so, they phoned me and gave me a delivery date, then after a week they phone me and say that y papers is incomplete, I resend what they asked, heard nothing from them, then I had to phone them and ask what is the problem, again they said the bank said the paers is incomplete, this is now going on for 3 weeks, yesterday the 12th they phoned me again, and said the paers is incomplete, but I faxed and scanned everything they asked for, what service is this, a Julia phoned me, and said they will call me back, till now I waiting, this is unacceptable, I need this matter resolved as soon as possible.</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2016, 08:02
Official

Good day Rene de Klerk\Worsley

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply23 Aug 2016, 04:42
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 23 August 2016.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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