1 reviews | Active since Jun 2011
Blu Mobi - Bad after-sales service
<p>We got the Blu Mobi Device about 4 months ago. The agent - Vuyiswa Meyer from Port Elizabeth, told us that the amout is R57 pm and then they take about 2.8% fee on each transaction. To my dismay, I discovered that we pay a huge amount of R250 pm. I phoned the ********** 200 number on 9 Dec 2016. They explained that we need to do a certain amount of transactions every month. That's were the R250 comes in. Now that was NEVER explained like that. We are a small business and does not do card transactions everyday. That was way the blu mobi was such a great option, as we had no limit for each month - which we have now. I emailed Vuyiswa, no response, I spend 5 hours on the phone yesterday with the call centre, transfering me all over, and NO one can seem to help me with this problem. We do not want this device if it is going to cost us this much money!</p>
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Good day Altea
Thank you for your posting.
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Best regards
Complaint Resolution Centre
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Good day Altea
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Altea
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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