****** FRASTRATED

I am so highly dissapointed in your Campus square branch service i went to them yesterday to find out what the method would be to fix a mistake made by your ****** call center ,,, firstly i asked for debit orders on my account to be reversed and was advised by your call center agent that all is well and done , so after a few days i went to close my account with you guys just to find out that the debits wasnt even requested to be reversed so i ended up back at the branch to ask about a solution to a problem which your agents created by not reversing debits as requested,,, and was advised at the branch that due to account being ****** closed i cant do it , and then the lady said cause i have an savings account they can force the account open and have money transferred to the savings account and she said she would get back to me today and still till this hour i haven't received any response and when i called your call center no to check on outcome i was advised that nothing was done that the money is now stuck in my cheq account which i dont have a card for ...and to top it off there is never a response at that branch when trying to contact them