Blocking online shopping transactions and not resolved after 2 hours at the branch

Blocked my card after I tried to do an online purchase. Went into the Helderberg Branch and spent over 2 hours there of which over an hour was waiting to see one of three consultants. Was told that the suspension was lifted, but I still can't do the online purchase! Disgusted. Then tried my wife's card, now hers is also blocked and we can't buy anything!