1 reviews | Active since Sept 2012
Blocking account without notification
On 4 September I attempted to move funds from my savings account into my Cheque Account which was owing an overdraft amount of R1600. However my account was blocked.<br> Later on I received an sms stating that my account had been handed over to attorneys.<br> <br> Surprised I then approached the Nicolway Standard bank branch and they confirmed the same.<br> <br> My issues are :<br> 1) How can I be sent to the lawyers after 1 month of using the overdraft facility. What is the purpose of the overdraft facility then?<br> 2) There was no notification from Standard in the form of a phone call or sms prior to blocking my account<br> 3) There was no call/communication from anyone requesting me to pay the required minimum payment <br> <br> Can someone please explain to me what happened on this case?
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Best regards,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
