Blocked profile

I am a Prestige Client and have been unable to withdraw my own hard earned cash from my account for a week. I have been to a branch 4 times and called the customer service everyday for 6 days.

No one can help me or explain why my profile is completely blocked so badly that not even head office can get into my profile

I was advised that a claim was logged with IT and to date I am still unable to withdraw any money. My debits have also not gone out of my account. I am in the process of purchasing a house and this will affect my credit rating and it won't be even be my fault.

As you can imagine this is extremely frustrating to not be able to live daily without being able to withdraw money but no one at standard bank send to care about this. Surely the IT department can escalate the query by now??

Worse bank ever and as soon as my home loan is approved elsewhere I am transferring all my account to a new bank!