Blocked my cards from swiping and online purchases

Item: Standard Bank
Rating: 1
Author: Damian S

Both my credit card and cheque card has been blocked from swiping and doing online transactions. I called in yesterday (2Sep2019) and beside waiting for 30 minutes to add to the frustration, I was put through to ***** department and was told that it was suspected that there were ********** online transactions made on my account (which I confirmed it was all me). They supposedly unblocked my card.

My cards are still not doing any online purchases. Called in, still on the line for 42 minutes now. They trying to blame the eCommerce site (i.e. Udemy) however I couldn't do purchases on takeAlot either. My courses I wanted to buy is on a Spring discount which is ending today. I am definitely moving banks after having so much issue all these years with Standard Bank. Left a number of times by a cashier with my card declining (super embarrassing).

Helpful (0)

Replies (3)

Damian S's updateReviewer Update

03 Sept 2019, 13:51

I was a total of 48minutes on the call. They couldn't help me. They blamed Udemy (yet, standard bank blocked my card and supposedly unblocked it).
I also couldn't swipe anywhere.
Told them I'll be taking my business somewhere else and they were not phased.

Damian S's update03 Sept 2019, 13:51

Reviewer Update

Standard Bank's replyOfficial

04 Sept 2019, 06:01

Hello Damian,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
***

*** (fax)
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Standard Bank's reply04 Sept 2019, 06:01

Official

Hello Damian,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sheriline Martin

Complaint Resolution Centre
***

*** (fax)
***

Damian S's updateReviewer Update

04 Sept 2019, 07:41

Hello Sheriline Martin

Thank you for the politically correct reply that means absolutely nothing. You can assure me of what?
You not asking my id number and trying to check what is going on?
Are you going to call in a board meeting to all your agents and the whole of your organisation to find out if they have dealt with an account for a guy by the name of Damian?

I don't know if this is the definition of "good customer service" but let ME ASSURE you, it isn't.

Thanks for nothing
Damian

Damian S's update04 Sept 2019, 07:41

Reviewer Update