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Faith F
1 reviews | Active since Nov 2024
25 Nov 2024, 09:02
Blocked my account without informing me
My account is blocked without being informed off. And I have funds in my account that I have to use urgently I have log a query but not assisted consultants are telling me that someone logde a complaint on my account. Can I get my funds now so that I can be able to switch accounts and close yours permanently because of lack of communication and bad service you can't block an account that you see it's not even receiving more than 1k monthly
Helpful (0)
Replies (22)0
Replies (22)
Standard Bank's replyOfficial
25 Nov 2024, 09:31Good day,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Nov 2024, 09:31
Official
Good day,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
25 Nov 2024, 09:36I did call yesterday and this morning but not even one of your consultant are willing to assist me. Can I just get my funds please
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Faith F's update25 Nov 2024, 09:36
Reviewer Update
I did call yesterday and this morning but not even one of your consultant are willing to assist me. Can I just get my funds please
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Faith F's updateReviewer Update
25 Nov 2024, 09:50Still waiting for the call
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Faith F's update25 Nov 2024, 09:50
Reviewer Update
Still waiting for the call
Standard Bank's replyOfficial
25 Nov 2024, 12:54Hi Faith
Please allow our team time to look into the matter and we will get back to you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Nov 2024, 12:54
Official
Hi Faith
Please allow our team time to look into the matter and we will get back to you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Please allow our team time to look into the matter and we will get back to you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
25 Nov 2024, 14:13You might as well transfer back the money from the sender's account because I can't wait for you it's been two days now and need to use the funds
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Faith F's update25 Nov 2024, 14:13
Reviewer Update
You might as well transfer back the money from the sender's account because I can't wait for you it's been two days now and need to use the funds
Standard Bank's replyOfficial
25 Nov 2024, 16:21Hi Faith
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Nov 2024, 16:21
Official
Hi Faith
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
25 Nov 2024, 17:03Thanks please keep me posted
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Faith F's update25 Nov 2024, 17:03
Reviewer Update
Thanks please keep me posted
Standard Bank's replyOfficial
25 Nov 2024, 17:06Standard Bank's reply25 Nov 2024, 17:06
Official
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Faith F's updateReviewer Update
26 Nov 2024, 07:20Standard bank team can you kindly unblock my account it's been days stating that you are resolving the issue but you keep failing me
Can I get my funds please today
Can I get my funds please today
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Faith F's update26 Nov 2024, 07:20
Reviewer Update
Standard bank team can you kindly unblock my account it's been days stating that you are resolving the issue but you keep failing me
Can I get my funds please today
Can I get my funds please today
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Faith F's updateReviewer Update
26 Nov 2024, 08:25My patience it's being depleted now do I have to escalate the matter to ombudsman because I can see even your reviews are not good
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Faith F's update26 Nov 2024, 08:25
Reviewer Update
My patience it's being depleted now do I have to escalate the matter to ombudsman because I can see even your reviews are not good
Standard Bank's replyOfficial
26 Nov 2024, 11:26Hi Faith
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2024, 11:26
Official
Hi Faith
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
26 Nov 2024, 11:34Since yesterday same statement tell me something that I don't know
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Faith F's update26 Nov 2024, 11:34
Reviewer Update
Since yesterday same statement tell me something that I don't know
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Faith F's updateReviewer Update
26 Nov 2024, 13:07CAN I JUST HAVE ACCESS TO MY FUNDS
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Faith F's update26 Nov 2024, 13:07
Reviewer Update
CAN I JUST HAVE ACCESS TO MY FUNDS
Standard Bank's replyOfficial
26 Nov 2024, 16:40Dear Faith
Our team is looking into this matter and we will be in touch with further feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Our team is looking into this matter and we will be in touch with further feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Nov 2024, 16:40
Official
Dear Faith
Our team is looking into this matter and we will be in touch with further feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
Our team is looking into this matter and we will be in touch with further feedback.
Sorry for the delay.
Kind Regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
28 Nov 2024, 20:49Still waiting for the feedback
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Faith F's update28 Nov 2024, 20:49
Reviewer Update
Still waiting for the feedback
Standard Bank's replyOfficial
29 Nov 2024, 06:59Good day Faith,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 06:59
Official
Good day Faith,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
02 Dec 2024, 09:55I have been waiting for the feedback can I kindly get a case number so I may escalate to ombudsman
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Faith F's update02 Dec 2024, 09:55
Reviewer Update
I have been waiting for the feedback can I kindly get a case number so I may escalate to ombudsman
Standard Bank's replyOfficial
02 Dec 2024, 10:21Dear Faith
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2024, 10:21
Official
Dear Faith
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
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Faith F's updateReviewer Update
02 Dec 2024, 10:23Can I kindly be provided with a case number. Ombudsman team need to assist me on this case
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Faith F's update02 Dec 2024, 10:23
Reviewer Update
Can I kindly be provided with a case number. Ombudsman team need to assist me on this case
Standard Bank's replyOfficial
02 Dec 2024, 12:17This matter has been logged with our team. We will be in touch with further feedback.
Standard Bank's reply02 Dec 2024, 12:17
Official
This matter has been logged with our team. We will be in touch with further feedback.
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Faith F's updateReviewer Update
11 Dec 2024, 15:23Standard bank you are **** you stated that I must provide you with relevant documents I did that but still you can't unblock my account
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Faith F's update11 Dec 2024, 15:23
Reviewer Update
Standard bank you are **** you stated that I must provide you with relevant documents I did that but still you can't unblock my account
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Faith F's updateReviewer Update
11 Dec 2024, 15:29It's been weeks doing follow up but you are not even assisting me to get my account unblock
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Faith F's update11 Dec 2024, 15:29
Reviewer Update
It's been weeks doing follow up but you are not even assisting me to get my account unblock