EN
Esther N
1 reviews | Active since Feb 2025
10 Feb 2025, 11:25
Blocked
Over 30 years using standard bank Today my account is blocked and I don't know why
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
10 Feb 2025, 11:28Dear Esther,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Feb 2025, 11:28
Official
Dear Esther,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
EN
Esther N's updateReviewer Update
12 Feb 2025, 20:16Beware STD bank customers. I have just been made aware if this **** / *****.
Last week i received sms saying standard bank will call me after a day or 2 I receive acalled from a standar bank ***** department or so the woman said. The caller ID on my phone shows it is a STD number.
It didnt sound very suspicious to me because they had my full details. This woman (Violet) read my ID number to me as well as my bank account number.
I was told there are suspicious activity on my account. That a person by the name (she gave me a name) and cell number (which she read to me) has downloaded my banking app taking control of my account and that's why I won't see the transactions via sms notifications.
She went as far to try convince me by giving me a reference number. And then proceeded to tell me to look where she is phoning from and google the number and it will show it is a STD bank number (which fact is).
She then tells me they want to assist me by adding extra security to my account and I need to log into my app. It was Thursday afternoon.
Since I didn't have funds I did as instructed. It wasn't until Monday wer I realized my account had problems when thy sent me R200 and I couldn't transact
When I requested chat they told me my account is blocked and I must go see branch manager. Later found out the wer unauthorized transactions
No notification
No email
No communication
And then I was told my account was closed
After being loyal for 32 years this is how standard bank honors its customers.
I'm bleeding inside because of this.
Do not ever trust to do business with them
They will hack ur account
No communication
No notification
Nothing
Last week i received sms saying standard bank will call me after a day or 2 I receive acalled from a standar bank ***** department or so the woman said. The caller ID on my phone shows it is a STD number.
It didnt sound very suspicious to me because they had my full details. This woman (Violet) read my ID number to me as well as my bank account number.
I was told there are suspicious activity on my account. That a person by the name (she gave me a name) and cell number (which she read to me) has downloaded my banking app taking control of my account and that's why I won't see the transactions via sms notifications.
She went as far to try convince me by giving me a reference number. And then proceeded to tell me to look where she is phoning from and google the number and it will show it is a STD bank number (which fact is).
She then tells me they want to assist me by adding extra security to my account and I need to log into my app. It was Thursday afternoon.
Since I didn't have funds I did as instructed. It wasn't until Monday wer I realized my account had problems when thy sent me R200 and I couldn't transact
When I requested chat they told me my account is blocked and I must go see branch manager. Later found out the wer unauthorized transactions
No notification
No email
No communication
And then I was told my account was closed
After being loyal for 32 years this is how standard bank honors its customers.
I'm bleeding inside because of this.
Do not ever trust to do business with them
They will hack ur account
No communication
No notification
Nothing
EN
Esther N's update12 Feb 2025, 20:16
Reviewer Update
Beware STD bank customers. I have just been made aware if this **** / *****.
Last week i received sms saying standard bank will call me after a day or 2 I receive acalled from a standar bank ***** department or so the woman said. The caller ID on my phone shows it is a STD number.
It didnt sound very suspicious to me because they had my full details. This woman (Violet) read my ID number to me as well as my bank account number.
I was told there are suspicious activity on my account. That a person by the name (she gave me a name) and cell number (which she read to me) has downloaded my banking app taking control of my account and that's why I won't see the transactions via sms notifications.
She went as far to try convince me by giving me a reference number. And then proceeded to tell me to look where she is phoning from and google the number and it will show it is a STD bank number (which fact is).
She then tells me they want to assist me by adding extra security to my account and I need to log into my app. It was Thursday afternoon.
Since I didn't have funds I did as instructed. It wasn't until Monday wer I realized my account had problems when thy sent me R200 and I couldn't transact
When I requested chat they told me my account is blocked and I must go see branch manager. Later found out the wer unauthorized transactions
No notification
No email
No communication
And then I was told my account was closed
After being loyal for 32 years this is how standard bank honors its customers.
I'm bleeding inside because of this.
Do not ever trust to do business with them
They will hack ur account
No communication
No notification
Nothing
Last week i received sms saying standard bank will call me after a day or 2 I receive acalled from a standar bank ***** department or so the woman said. The caller ID on my phone shows it is a STD number.
It didnt sound very suspicious to me because they had my full details. This woman (Violet) read my ID number to me as well as my bank account number.
I was told there are suspicious activity on my account. That a person by the name (she gave me a name) and cell number (which she read to me) has downloaded my banking app taking control of my account and that's why I won't see the transactions via sms notifications.
She went as far to try convince me by giving me a reference number. And then proceeded to tell me to look where she is phoning from and google the number and it will show it is a STD bank number (which fact is).
She then tells me they want to assist me by adding extra security to my account and I need to log into my app. It was Thursday afternoon.
Since I didn't have funds I did as instructed. It wasn't until Monday wer I realized my account had problems when thy sent me R200 and I couldn't transact
When I requested chat they told me my account is blocked and I must go see branch manager. Later found out the wer unauthorized transactions
No notification
No email
No communication
And then I was told my account was closed
After being loyal for 32 years this is how standard bank honors its customers.
I'm bleeding inside because of this.
Do not ever trust to do business with them
They will hack ur account
No communication
No notification
Nothing