PT
Philippe T

1 reviews | Active since Mar 2009

08 Dec 2016, 15:45

blocked credit card

<p>Just been on the phone with Standard bank regarding my credit card which does not work and was told that there is a FICA block on the account. Why was I not given any notice via cellphone or email to bring in the documents !!! Now you cause an inconvienience over the festive season. Very unfair.</p>

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Replies (4)
Standard Bank
Standard Bank's reply09 Dec 2016, 08:34
Official

Good day Philippe

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply09 Dec 2016, 13:26
Official

Good day Philippe

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply12 Dec 2016, 09:00
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Dec 2016, 09:00
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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