SH
Sunette H

1 reviews | Active since Mar 2014

01 Aug 2018, 14:35

Blocked cards, no feedback

For more than two months now my account with Std Bank are weekly blocked. There was a ********** case opened in May which was sorted, but since then every time I log in my cards are blocked.

I have spend hours on the phone and in the branch and still I have the same problem! I commented on my previous complaint on hello peter and emailed the head of complaints and nothing. No one also seems to know what the problem is and one is being transferred from the one person to the other.

I am at the point of moving all my accounts to another bank. After being a customer for over 20 years, I can't seem to find my way open with Std Bank anymore.

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Replies (2)
Standard Bank
Standard Bank's reply02 Aug 2018, 02:40
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Aug 2018, 10:14
Official

Dear Sunette

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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