XN
Xian N

1 reviews | Active since Apr 2022

11 Jul 2023, 14:28

Blocked Card

This bank has been the worst bank to deal with. Besides writting to them about pathetic service their failure to communicate with their clients is beyond comprehension. It actually makes me sick to know that I have banked with standard bank for so many years. Once again youll have blocked my card for no apparent reason. No one can answer for this. You'll have q ***** department who can never give you direct answers. They always say they will call back and they never do! It goes days and weeks and you'll treat this with zero urgency! I had my accounts blocked for more than a month and zero word from your team in regards to why. A few weeks after it was resolved now it's my card! Who decides to do this without notification? honestly I have a better chance moving banks if half my life my accounts are going to be blocked and I have no access to funds or funds cannot be transfered in. Youll should be sued for rendering such pathetic service. It's not just me, you'll have such a poor record on service! clearly your clients aren't valued.

0
Replies (4)
Standard Bank
Standard Bank's reply11 Jul 2023, 14:32
Official
Dear Xian 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team.

Kindest regards
Standard Bank Hello Peter Team 
***
XN
Xian N's update12 Jul 2023, 14:06
Reviewer Update
Standard Bank youll are beginning to frustrate me as a customer! Till today no one has contacted me let alone communicated. Your ***** department sleeps most of the time because my emails they don't respond to. I had to call the call centre to be transferred to your ***** department for them to keep me on hold for more than 20 minutes with nothing positive! This is becoming frustrating and I want this resolved today! Its going on days and you'll do not communicate this is pathetic on every level. My life is being affected by it and I will hold the bank liable if this isn't resolved today.
Standard Bank
Standard Bank's reply12 Jul 2023, 14:42
Official
Good Day Xian

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you .

Kindest regards 
Standard Bank Hello Peter Team
***
Standard Bank
Standard Bank's reply18 Jul 2023, 11:34
Official
Good day Xian 
 
Trust you are well.
 
Please note that our ***** team is still busy with this matter. We will be in touch with further feedback. 
 
Our sincere apologies for the delay caused in providing the final outcome of this matter.
 
Thank you
 
Thabisile