HK
Heidi K

1 reviews | Active since Aug 2022

31 Jan 2024, 19:53

Blocked card

Today i login to my cell phone banking just to find out i cannot access my account. I called the call center was on the phone for over a hour to hear that Standard bank block my card. Now they cannot tell me why my card was blocked as they apparently cannot see the reason. I was not notified that there was a problem with my card. Pointless to say i did not have any access to my money and could not pay my beneficiaries today. I need to go to a branch an order a new card. Working from 7am to 5pm so who must i do this during the week. All i qas told they are sorry for the inconvenience. Nou i will forsure fo to the branch on saterday but i will not be ordering a new card i will be closing my account. Past useless. Will never recommend anyone to open a standard bank account. Been i client dor over 20 year.

0
Replies (1)
Standard Bank
Standard Bank's reply01 Feb 2024, 06:53
Official
Dear Heidi, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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