pP
pippascullard P

1 reviews | Active since Oct 2016

14 Oct 2016, 15:41

Blocked Business Card & Canceled International Flights

<p>My husband needs urgent assistance, he has been on hold for over an hour to Standard Bank. He booked international air tickets with his business card and Standard Bank for some unknown reason decided to block his card, resulting in the airline informing him that he has until 12pm to sort this out or his tickets will be cancelled.</p> <p>he has been trying for most of the afternoon to get thru to someone and no one answers your lines!</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 Oct 2016, 13:41
Official

Good day Philippa Scullard

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply19 Oct 2016, 10:55
Official

Dear Philippa Scullard

Thank you once again for your posting.

I refer to my email correspondence and you are more than welcome to liaise with me should you have any other concerns.

Kind regards

Clint Petersen

Complaint Resolution Centre

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