CJ
C J
1 reviews | Active since Jun 2023
26 Jun 2023, 15:28
Blocked bank account - Standard Bank sh*t service
Had another person send me money from a bank account I didn't know. I did a cash send for them as I was going to meet the person.
Since that transaction standard Bank has blocked my account without warning since the 2nd June.
I have no access to my account and I call every few days and the customer service is sh*t.
No one has assisted , keeps saying a team leader or supervisor is going to call to explain what the investigators have said. I've done nothing wrong , sent an affidavit already stating what happend.
I'm unemployed and rely on the money in my savings account which I STILL HAVE NO ACCESS TO!!
Going to have to open another bank account for when I get a new job.
Standard Bank I am so shocked and dissapointed in the level of service and it's absolute BS that I will be charged a monthly service fee for June and my account is blocked.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
26 Jun 2023, 15:30Hi C jones
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2023, 15:30
Official
Hi C jones
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
27 Jun 2023, 07:18Dear C Jones
Thank you for writing back to us.
We will follow with our team and we will be in touch.
Sorry for the inconvenience .
Thank you for writing back to us.
We will follow with our team and we will be in touch.
Sorry for the inconvenience .
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2023, 07:18
Official
Dear C Jones
Thank you for writing back to us.
We will follow with our team and we will be in touch.
Sorry for the inconvenience .
Thank you for writing back to us.
We will follow with our team and we will be in touch.
Sorry for the inconvenience .
Kind Regards
Standard Bank Hello Peter Team
***
CJ
C J's updateReviewer Update
29 Jun 2023, 11:41I STILL have received NO FEEDBACK from the bank since 2 June!!!!
No SMS
No call
No email
NOTHING!
I'm sure according to the consumer act standard Bank is breaking rules of blocking my bank account with MY MONEY where I pay monthly service fees WITHOUT REASON AND EXPLANATION!
THIS SERVICE IS SHOCKING!
I WANT AN ANSWER BY END OF DAY else im pressing charges because you can't do this!
No SMS
No call
No email
NOTHING!
I'm sure according to the consumer act standard Bank is breaking rules of blocking my bank account with MY MONEY where I pay monthly service fees WITHOUT REASON AND EXPLANATION!
THIS SERVICE IS SHOCKING!
I WANT AN ANSWER BY END OF DAY else im pressing charges because you can't do this!
CJ
C J's update29 Jun 2023, 11:41
Reviewer Update
I STILL have received NO FEEDBACK from the bank since 2 June!!!!
No SMS
No call
No email
NOTHING!
I'm sure according to the consumer act standard Bank is breaking rules of blocking my bank account with MY MONEY where I pay monthly service fees WITHOUT REASON AND EXPLANATION!
THIS SERVICE IS SHOCKING!
I WANT AN ANSWER BY END OF DAY else im pressing charges because you can't do this!
No SMS
No call
No email
NOTHING!
I'm sure according to the consumer act standard Bank is breaking rules of blocking my bank account with MY MONEY where I pay monthly service fees WITHOUT REASON AND EXPLANATION!
THIS SERVICE IS SHOCKING!
I WANT AN ANSWER BY END OF DAY else im pressing charges because you can't do this!
Standard Bank's replyOfficial
29 Jun 2023, 12:16Dear C Jones
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 12:16
Official
Dear C Jones
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in getting back to you.
We have flagged this matter with our team and we will be in touch with further feedback.
Have a great day further.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Jun 2023, 14:32Hello C Jones
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jun 2023, 14:32
Official
Hello C Jones
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working to ensure that your query gets resolved, the team will be in contact with you.
Regards
Standard Bank Hello Peter Team
***
CJ
C J's updateReviewer Update
03 Jul 2023, 10:13It is now the 3 July and my account has been blocked since 2 June!!!!
What is going on!!!
I want to close my account immediately.
I am changing banks!
What is going on!!!
I want to close my account immediately.
I am changing banks!
CJ
C J's update03 Jul 2023, 10:13
Reviewer Update
It is now the 3 July and my account has been blocked since 2 June!!!!
What is going on!!!
I want to close my account immediately.
I am changing banks!
What is going on!!!
I want to close my account immediately.
I am changing banks!
Standard Bank's replyOfficial
03 Jul 2023, 11:01Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 11:01
Official
Good Day
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
CJ
C J's updateReviewer Update
03 Jul 2023, 11:22Keep saying the same automated ****!
Your customer service is shocking!
Your customer service is shocking!
CJ
C J's update03 Jul 2023, 11:22
Reviewer Update
Keep saying the same automated ****!
Your customer service is shocking!
Your customer service is shocking!
Standard Bank's replyOfficial
03 Jul 2023, 11:50Dear C Jones
Our sincere apologies for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our sincere apologies for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 11:50
Official
Dear C Jones
Our sincere apologies for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our sincere apologies for the inconvenience caused.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
CJ
C J's updateReviewer Update
03 Jul 2023, 11:57I want real assistance from Standard Bank with answers as to why my account is blocked not a copy and paste on Hello Peter.
Apologies mean nothing at this point!
Apologies mean nothing at this point!
CJ
C J's update03 Jul 2023, 11:57
Reviewer Update
I want real assistance from Standard Bank with answers as to why my account is blocked not a copy and paste on Hello Peter.
Apologies mean nothing at this point!
Apologies mean nothing at this point!
Standard Bank's replyOfficial
03 Jul 2023, 14:05Dear C Jones
Our team will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2023, 14:05
Official
Dear C Jones
Our team will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Jul 2023, 14:55Hi CJ
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 Jul 2023, 14:55
Official
Hi CJ
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call. We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team