XM
Xolani M

1 reviews | Active since Jul 2023

14 Sept 2023, 18:00

Blocked Bank Account

Good day I'm very disappointed with Standard Bank they have blocked my bank account since June and I have tried calling their call center ***** department a numerous times and I wasn't helped at all they kept telling me that someone reported my account for *****ulent activity which is false because the last money I received came from my sister which she also did confirm that it wasn't ***** .. now I've been trying to report my case to Standard Bank via Emails, Calls I even sent them a Police Affidavit hoping that they will help me but No they just not helping at all I'm sorry to say but I'm so disappointed in this Bank it just doesn't care about peoples complaints , all I'm asking and pleading form Standard Bank is that they Unblock my Account so I can carry on using it for my Salary as it's a bank I'm fami**** with, so please can you hear my plead and Unblock My Account . THANK YOU.

0
Replies (2)
Standard Bank
Standard Bank's reply15 Sept 2023, 07:34
Official
Hi Xolani

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply15 Sept 2023, 09:55
Official
Hi Xolani

Thank you for taking our call.  We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards, 
Standard Bank Hello Peter Team