Blocked bank account

I have been waiting for a response for 3 days now, as to why I cannot access funds to my account, I have come to the 2nd branch now to try sort this out, it's the same story over and over, without the bank itself making an effort to unblock my account and I did not give authorization for this and honestly I would rather go to another bank, the last time I used standard bank, R3000 was taken from my account and I couldn't get answers, so closed the account, now I have a new accountwith you and you've blocked it, is there ever a time where standard banks services will stand for what's written on your tshirts "committing to excellent service"which is absolute lies and unprofessional to be honest. Your response time is poor, that I have to run up and down for 2 days trying to get answers and my account unblocked.