1 reviews | Active since Mar 2023
BLOCKED ACCOUNTS THAT NEVER GET UNBLOCKED
I have a RCL with Standard bank. The account was blocked due to unknown reasons. I therefore phoned the bank and after the 5th phone call somebody knew what was going on and assured me the account will be unblocked within 24hrs.
Fastforward 24hrs and the account was not unblocked. I called the bank again and after being transferred to three incorrect departments I get to the correct department that changes the story and assures me it will take 5 working days in order for the account to be unblocked. 5 days later... Nothing, i then decide to give them another call and as usual I am told the problem will be escilated to somebody and this will take 24hrs.
24hrs later I decide to go into the bank and just for them to tell me the account will be unblocked as they have spoken to the correct person.
Not one day later! Somebody went ahead and blocked the account again leaving me on the phone for another three hours and I have to end up in the branch again.
It has been 2 weeks now and this account is still blocked. FIX YOUR SERVICES STANDARD BANK
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
