RW
Rosalind W
1 reviews | Active since Nov 2016
16 Mar 2024, 08:45
Blocked account without notification
How do you block a customer's account without communicating with the customer. How embarresing to stand at the check out counter and when it's time to pay you are told declined. You know for a fact there is money in your account. Who does that. How do I get to work, how do I put food on the table. I could not even attend to a family emergency last night because my account is blocked.
I have maintained my account with this bank as if my life depends on it and yet this is the service I get.
I am more than angry I want an answer as in yesterday.
Do yourself a favour and make sure you check your account daily
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
16 Mar 2024, 08:48Good day Rosalind
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Mar 2024, 08:48
Official
Good day Rosalind
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Mar 2024, 08:45Good day Rosalind
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Mar 2024, 08:45
Official
Good day Rosalind
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RW
Rosalind W's updateReviewer Update
18 Mar 2024, 10:31So I still have not received any feedback from standard bank. Just called the number I was given Saturday morning. Was told by Mbali that the department I'm looking for has no call centre to assist yet it's a selection on their IVR. It's Monday I still cannot access my money. Ive had a weekend from hell. Standard bank just does not care
RW
Rosalind W's update18 Mar 2024, 10:31
Reviewer Update
So I still have not received any feedback from standard bank. Just called the number I was given Saturday morning. Was told by Mbali that the department I'm looking for has no call centre to assist yet it's a selection on their IVR. It's Monday I still cannot access my money. Ive had a weekend from hell. Standard bank just does not care
Standard Bank's replyOfficial
18 Mar 2024, 11:01Hi Rosalind
We will apologise for delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will apologise for delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Mar 2024, 11:01
Official
Hi Rosalind
We will apologise for delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will apologise for delay. We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Mar 2024, 12:22Hi Rosalind
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Mar 2024, 12:22
Official
Hi Rosalind
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
18 Mar 2024, 15:15Dear Rosalind
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Mar 2024, 15:15
Official
Dear Rosalind
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
18 Mar 2024, 16:11Dear Rosalind
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Mar 2024, 16:11
Official
Dear Rosalind
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
18 Mar 2024, 16:30Dear Rosalind
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply18 Mar 2024, 16:30
Official
Dear Rosalind
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards, Standard Bank Hello Peter Team***