LN
Lindiwe N
1 reviews | Active since Oct 2022
06 May 2025, 08:50
Blocked account that is not getting unblocked
My husband has an account with Standard Bank. The account was blocked, and the requested documents have been submitted. We were assured that the account would be unblocked within 24 hours.
Fast forward 24 hours, and the account was not unblocked. This process seems to be prolonging forever. We need money, and our lives are completely halted due to the unmet promised timelines. We are completely dissatisfied with how this is being handled and feel like we are being sent from pillar to post.
My husbands contact details: *** kindly please assist us.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 May 2025, 09:17Dear Lindiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 May 2025, 09:17
Official
Dear Lindiwe
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LN
Lindiwe N's updateReviewer Update
04 Jul 2025, 18:07 Despite your previous response, the account in question remains unopened. All required verifications and documentation have been submitted in full, yet we have seen no meaningful progress. This delay is unacceptable, particularly given that your stated turnaround time is three working days. At this stage, it feels as though we have no alternative but to escalate the matter to the bank’s ombudsman. We urge you to provide a clear update on the cause of the delay and take immediate action to resolve this issue. Your prompt response and assistance will be greatly appreciated.
LN
Lindiwe N's update04 Jul 2025, 18:07
Reviewer Update
Despite your previous response, the account in question remains unopened. All required verifications and documentation have been submitted in full, yet we have seen no meaningful progress. This delay is unacceptable, particularly given that your stated turnaround time is three working days. At this stage, it feels as though we have no alternative but to escalate the matter to the bank’s ombudsman. We urge you to provide a clear update on the cause of the delay and take immediate action to resolve this issue. Your prompt response and assistance will be greatly appreciated.
Standard Bank's replyOfficial
04 Jul 2025, 18:35The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2025, 18:35
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
LN
Lindiwe N's updateReviewer Update
18 Jul 2025, 13:16Hi Standard Bank,
Still issue is still not resolved months later. We are really not sure what to do anymore.
Still issue is still not resolved months later. We are really not sure what to do anymore.
LN
Lindiwe N's update18 Jul 2025, 13:16
Reviewer Update
Hi Standard Bank,
Still issue is still not resolved months later. We are really not sure what to do anymore.
Still issue is still not resolved months later. We are really not sure what to do anymore.
Standard Bank's replyOfficial
19 Jul 2025, 11:39Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2025, 11:39
Official
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards,
Standard Bank Hello Peter Team
***