AM
Akhona M
1 reviews | Active since Aug 2020
02 Aug 2024, 15:23
Blocked account since 24 July 2024
My account has been blocked from the 24th of July and every time I contact the ***** department they tell me different stories and no has given me a definitive answer as to why account is blocked. I need to access the money in account ASAP and Standard Bank is hindering me from doing so.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
02 Aug 2024, 15:34Hi Akhona
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Aug 2024, 15:34
Official
Hi Akhona
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
AM
Akhona M's updateReviewer Update
05 Aug 2024, 21:37Good Day,
My problem still hasn’t been solved and no one from the transactional ***** department or investigation department has been in contact with me, instead I’m being called by normal ***** officers that only say they can escalate the matter nothings else. I’m really disappointed in Standard Bank’s way of handling this matter. I need this issue resolved IMMEDIATELY!!!!
My problem still hasn’t been solved and no one from the transactional ***** department or investigation department has been in contact with me, instead I’m being called by normal ***** officers that only say they can escalate the matter nothings else. I’m really disappointed in Standard Bank’s way of handling this matter. I need this issue resolved IMMEDIATELY!!!!
AM
Akhona M's update05 Aug 2024, 21:37
Reviewer Update
Good Day,
My problem still hasn’t been solved and no one from the transactional ***** department or investigation department has been in contact with me, instead I’m being called by normal ***** officers that only say they can escalate the matter nothings else. I’m really disappointed in Standard Bank’s way of handling this matter. I need this issue resolved IMMEDIATELY!!!!
My problem still hasn’t been solved and no one from the transactional ***** department or investigation department has been in contact with me, instead I’m being called by normal ***** officers that only say they can escalate the matter nothings else. I’m really disappointed in Standard Bank’s way of handling this matter. I need this issue resolved IMMEDIATELY!!!!
Standard Bank's replyOfficial
06 Aug 2024, 08:16Good day Akhona.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Aug 2024, 08:16
Official
Good day Akhona.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
12 Aug 2024, 16:17Hi Akhona
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Aug 2024, 16:17
Official
Hi Akhona
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team