Blocked account/ not closed ***** case

***** case 018138 I requested for this case to be closed and both blocked accounts to be opened of which was done but a few weeks later y’all decided to block the recipients account again for no reason and when he goes to the bank they tell him it’s due to the same case but when I go to the bank or call your ***** call center I’m told it’s closed and no one knows who was dealing with the case and never was I contacted by any of your investigators I did the calling even a confirmation mail to confirm account was closed I didn’t even get it all I got was automated mail responses that I will be contacted but nothing.

Can I please be contacted to have this issue resolved and explain the whole story that led to this case also for the recipients account to be unblocked so he can send me my money back .