JE
JP E

1 reviews | Active since Apr 2015

02 May 2015, 11:21

BLOCKED account no reason

My chq acc was blocked on month end before a long weekend with no reason as to why after 40 min on the phone. I then went in on Saturday morning where I still couldn't get any reason as to why my acc was blocked but they said the fixed the problem. <br> <br> I left and wanted to use my card but it was rejected again, I then had to go back to the branch and still no reason why. At the branch I was told that I could draw cash .... really, In Gauteng walk around with cash????<br> <br> What about my Ucount rewards because I cant swipe, and Standard Bank is either to *********** or unwilling to tell me why my account was blocked without any notification on month end. <br> <br> What do I do? Move bank, my bond, credit, current and money market accounts is with standard bank?<br> <br> All I get is ... oh sorry that's not right. I know this who will be held responsible?

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Replies (1)
Standard Bank
Standard Bank's reply06 May 2015, 10:02
Official
Hello Jean-Pierre D,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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