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Pitso M

1 reviews | Active since Dec 2015

05 Nov 2021, 16:48

Blocked Account from Standard Bank, Day 15 still unresolved

Standard Bank blocked my account after i received deposit from my wife's capitec account. After Day 15, the matter has not been resolved, the gentleman assisting me by the name of Lucky Mosiane has been nothing but poor. They had 13 days to unblock my account but never bothered. I have had my home loan debit bounds and possibly in the red now. I supp**** Standard Bank with all details, proof of payment, my wife's account statement. I went extra mile with doing their job by contacting Capitec Forensics department and still didn't receive any assistance. I supp**** Standard bank with direct contact details at Capitec but nothing happened. My payments and project have been delayed due to this nonsense.

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Replies (1)
Standard Bank
Standard Bank's reply06 Nov 2021, 04:46
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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