1 reviews | Active since Nov 2019
Blocked Account For A Weekend (Usless usless usless)
So my account has been blocked because money has been payed into my account (sold a car).
The blocked account does not allow met to transfer money from one standard bank account to another, I cant swipe my card to pay for things at the shop and I cant drow money at the atm, to transfer money to my wifes account also does not work. Everything is blocked!!!!
I emailed Standard bank informing them af the problem. Had no luck with the email
So I phone standard bank to sort out the problem after thay have answered the phone I was placed on hold for about half an hour.
Went into the bank to sort the problem out. The bank just put me on the phone to speek to the ***** departmet where he told me that there is a diffrent departmet that must call me to unblock the account and he asked me to send proof of payment to the online ***** department (whitch I did immediately) the problem was still not solved
After about 4 houers went back to the bank because the account was still blocked. The bank put me on the phone again to the ***** departmet where I was put on hold for an hour and then the phone was cut off from standard bank. Problem stil not solved
The following day I received an email saying that I must phone the ***** department to sort the issue out ( how can I put money on my phone if thay have blocked the account)
Point is I have no money over the weekend to buy food or feul and thay havent unblocked the account. (Had to send my wife and kid to bed with out food)
Conclusion 1) Does not help to go to a branch to sort out the problem thay just put you on the phone to the ***** department 2) Wast of time phoning Standard bank because you will just be placed on hold 3) there is also very littel response from email. Actully just one and I have emaild them a couple of times
So please you have been warned that Standard banks service is usless and thay cant sort out ***** problems from a branch
Thay will block your account over a wekend and tell you that you can only sort the problem out on Monday
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
