Blocked Account

Blocked Standard Bank account for THIRTEEN MONTHS. When I phone them or draft an email, I do not get a response from a consultant that would help me to access my account, except; “we will expedite the process.” I have informed them who block my account, but still no response. This to my knowledge is one transaction that is questionable. Life goes on with responsibilities to care for. Currently, I cannot pay for medical expenses, which is not covered by my medical scheme.