1 reviews | Active since Apr 2018
blocked account due to incompetence
To whom it may complaint
With good faith I decided to open an account with standard bank. Not knowing how *********** their staff is. Money was deposited in my new account which I was planning to use for the holidays. Only to be embarrassed at pick n pay while doing my Christmas shopping on the 24 December 2019. Shocked by several declines from my account. So I decided to go to the ATM to try and with draw with the confidence that my account has money. No luck still when I call their call centre I gave them the reason code 0004. Which basically meant that I have submitted my prove of residence however my details were not updated on the standard bank system. so no withdrawal can be made since the account has been blocked from the branch because my details were not updated.
No money, no food, no petrol had a black Christmas because of standard bank incompetence. Strongly regret opening my bank account with standard bank.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******