Blocked account due to a transaction from my other bank account

On the 19th of October 2025, I transferred R11200 from my Nedbank account to my Standard Bank account using PayShap. Subsequently, I paid my colleague R5000, who then sent some money to her brother. The following day, I attempted to purchase electricity using my Standard Bank account, but the transaction was declined. I then proceeded to an ATM to withdraw R1000, at which point I discovered that my account had been suspended. I visited the Standard Bank branch, where I was connected to a consultant via phone. She advised me to provide proof of payment, which I did, but it was deemed insufficient. I attempted to reach out to Standard Bank, and they instructed me to contact Nedbank for confirmation of the transaction, as my funds were being flagged. Upon contacting Nedbank, I was advised to return to Standard Bank to request formal communication.

On the 21st, I went to another Standard Bank branch, where I was assisted by facilitating a call with the ***** department, during which they sent an email to Nedbank and assured me that my account would be unblocked within 24 hours. I also sent several emails with attachments of my account proof and payment proof, yet I have not received any assistance. I have been in contact with Nedbank, and they informed me that the email was not directed to their ***** department, although they acknowledged its receipt. They escalated the issue to their forensics and risk department and advised me to email your department, as they were not responsible for blocking my account and had not received any prior communication regarding the account's status to verify the legitimacy of the funds. It is not only my account that has been blocked, which has placed me in a challenging situation and caused emotional distress. My colleague's account is also blocked, as well as her brother's.

I am dissatisfied with the manner in which this issue is being addressed, and over the past few days, I have not been able to perform at my best at work due to the emotional turmoil I am experiencing. I do not comprehend why the accounts were blocked without prior confirmation from me, the holder of the Nedbank account. Everything is at a standstill, making it impossible to function. I kindly request your assistance in resolving this matter, as it has been pending for too long. If feasible, please reverse the funds and close my account, as I do not believe I am suitable to remain your client after merely attempting to transfer a small amount of money to your bank.