Blocked account and l am not getting any response or help

An apology without action or change means nothing.l am not accepting your apology until my account has been sorted out.l have been starving though l have money in my account and agents from the ***** department do not bother to respond to my email or even help when l spend my last dime calling them.how many times must a matter be escalated before it is resolved? This is my worst experience with you and l have read reviews from your other customers and l have deduced that this is a standard tradition to block account and not help them when we reach out for assistance.

What is the turnover time then because everyone says that they’re working on the matter…since Monday you have been working on the mattter.What is so difficult about this matter?

How long does it take for you to look into such a matter,whenever l call your ***** department they advise me that l did not make any communication to you with regards to my account but l do have written proof of communication from your ***** department.l hate being taken for a fool,if you do not want to help me rather tell me than to make a fool out of me.l hate this l can’t pay rent and buy food,petrol and my other expenses and your agent claimed to have sent an email to Capitec and the remitting bank is stating that no email was sent to *** bank is filled with ****s and cheats.l will close my account after this because this is such a useless bank

So you’re telling me that you haven’t received any feedback since morning? It’s been more than 8 hours.What feedback takes so long to be long to be received.Pathetic service.

It’s been over 24 hours and you keep on telling me that someone will get in contact with me.Is the call from space? By aliens.Your consultants are not helping at all,since the 19th till today l have spent R300 calling you & l keep on getting ‘we will escalate the matter’ is it being escalated to Jesus?

I need to use my ****** money,l worked hard for it!!

The sender went to their bank which is Capitec and he verified the transaction but you don’t want to release my ****** money.What the hell is this

Yesterday you said someone was going to call but no one ever bothered to reach out to *** were supposed to call capitec and make a follow up since l am your client but you keep ignoring my emails and keep advising that l should lodge a lame complaint.Do my bills get paid by lodging complaints? My family doesn’t eat your stupid complaints that you are advising me lodge.Train your stuff well so that they can know how to resolve such issues which ease.

Same reply as yesterday of course,l don’t know what you guys really looking into because clearly you’re not doing anything…It’s almost ten days now.Really? You’re not looking into my matter at all.

How many follow ups do you need to make,you have been making follow ups since the 22nd but nothing gets resolved! It’s month and l have to pay my rent,l don’t have food nor transport because all the money ran out whilst calling you.l am clearly being taken for a big fool here and l am not happy about that.Tell your investigator to release my money.They **** about sending emails to Capitec because when l went to a capitec branch,they phoned their ***** Department and it stated that it didn’t receive any emails from Standard Bank *****’s department.Your consultant Siyabonga **** to me about having sent emails.I can’t be treated like l have to beg for my money.l have people who depend on me and l have debts that l have to pay with that money.Please stop beating about the bush and treat my problem as a matter of urgency.I am sick and tired now.

Why is one person still holding onto my money ,the month is ending on the 31st and my rent will be due by then.My grand mother doesn’t not have medication as l am her sole provider and caregiver.l sold this car because l had financial problems that needed urgent resolution.This money is now being frozen by you guys though l have given you over twenty calls with over a duration on 30 minutes trying to resolve this issue.l emailed confirmation from the sender which they obtained at their bank but still there’s no lifting of the block off that particular transaction.Your investigator assured me that my money will be back in my account within a couple of hours and now it’s 72 hours after that call.Money is still being blocked.

Your Transactional******** is none existent as no one gives feedback though l have sent over 25 emails now.

Capitec phones trying to understand what the hold up was on the transfer of my funds though they had cleared it but your consultants failed to give an answer.

They emailed the confirmation on my behalf but that did not work as well.

This clearly shows that incompetence is on your side.l am sick and tired of being treated like a sidechick or a beggar by Standard Bank.

How many departments do you have to escalate this matter to because for the past ten days your consultants keep saying that they’re escalating the matter.The last consultant l spoke to who is Prudence Msiza couldn’t even answer my questions as she sounded like she didn’t know or was misinformed.

I went to the branch at Fordsburg and the lady at the branch tried helping but she couldn’t get much information from Miss Msiza.She also got frustrated by her colleague’s lack of knowledge and information.

She tried reaching out to the investigator who is handling my case but she couldn’t as there was no phone number or email address.

Everything else on my account is working except for the unblocking of my funds.

You cannot treat your customers with so much disrespect.

Growing up my mom used to recommend Standard Bank but now l’m regretting why l am even banking with you because of poor customer service.

I’ve been telling people l owe stories and everyone is getting impatient and so am l.

I want my funds back in my account,how long are you going to tell me that you’ve escalated a matter for? You’ve been saying that you’re escalating this issue but l don’t get an update

Tell your investigator that l want the money back in my account.l have bills to pay and l can’t be going hungry cause of incompetence on your side.

Can’t you reach them telephonically since your emails are not being advised.Do l need to ask the sender to go back to the bank? This is tiring now

I am so fed up with this bank,l need to use my money to pay for bills and things to take care of

The investigator identified herself as Masa and l don’t remember the surname unfortunately and the consultant l spoke to is Prudence Msiza,she told me that the investigator hasn’t responded to her emails about the matter l reported.What kind of incompetence is this

This transaction happened on the 19th and today it’s the 29th.You can’t even tell me exactly what the problem is..Are you escalating this matter to God?

I’ve sent countless messages.The investigator who goes by the name of Masa started her shift at 12..l was informed when l phoned in the morning.Please make a follow up with her

Have you managed to establish communication with the agent bank? Cause you’ve been using this as an excuse

The sender phoned the agent bank again and they informed him that they have sent the verification.May you check also on your end if you’ve received the email.Thank you.